Return & Refund Policy

At Condor Coffee, we are committed to providing high-quality Ecuadorian coffee and a positive customer experience.

Damaged, defective, or incorrect products

If your order arrives damaged, defective, or incorrect, please contact our customer support team at angel.erazo@aemimport.com within 407 9226918 days of delivery.

Please include your order number, a description of the issue, and photographs when available.

Returns and refunds

Because coffee is a consumable food product, returns of opened coffee products may be restricted for food safety reasons.

For unopened products, return eligibility and any applicable return shipping costs will be determined according to our published return conditions and applicable law.

Approved refunds will be issued to the original payment method.

Order cancellations

Please contact us as soon as possible if you need to cancel or modify your order. Cancellation requests may not be possible once an order has been processed or shipped.

Contact

Condor Coffee
Operated by AEM Import & Distribution LLC
Email: angel.erazo@aemimport.com